Privacy Notice & Cookie Policy

Privacy notice

We find data privacy very important. Please read here how we process and protect your personal data.

Who is the controller of your personal data?

The Dutch companies Wikkelhouse B.V. and Fiction Factory B.V. (Back-upstraat 1,1033NX Amsterdam, The Netherlands) are joint controllers of the personal data you submit to us and therefor responsible for your personal data under applicable data protection law.

Where & how long do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”).

The data is stored for as long as it is necessary to achieve the purposes for which your data is collected (i.e. to provide you the services).

Who can access your data?

Your data may be shared within the companies Wikkelhouse B.V. and Fiction Factory B.V. (for more information about these companies we refer to wikkelhouse.com and fictionfactory.nl), hereinafter referred to as “we” and “us”. 

To provide the services to you, your data may be shared with third parties service providers. These service providers process your data on our behalf and we enter into data processing agreements with them to safeguard the level of security of your data.

Of course, we never pass on, sell or swap your data for marketing purposes to third parties (nor for any other reason than for which you have provided the data to us). 

What data is collected?

By using our website and the services of our Webshop, we process your personal data. An overview of the personal data we process:

  • Name (first & last)
  • Address / Contact details
  • Email address
  • Payment details
  • Phone number
  • Surf / clicking behaviour on our website.
  • Internet Browser / IP address and device type, for proper communication between our webshop and your device.

What is the legal ground and purpose(s) for processing?

The processing of your data is necessary for the performance of a contract (in connection with purchases in our Webshop) and based on our legitimate interests, namely to provide customer service, be able to inform you and reply to information requests, and to send you newsletters and other direct marketing. Note that you can opt-out at any time if you do not wish to receive newsletters anymore.

The purposes of collecting and processing your data is:

  • the settlement of purchase(s), deliveries and payment on the webshop;
  • providing customer support in relation to the purchase(s), returns etc.;
  • reply to information requests;
  • providing information regarding our services and sending online offers/ news letters;
  • analysis of (surf/ clicking) behavior to improve our webshop.

For every specific process of personal data we collect from you, we will inform you whether it is an obligation to provide the personal data and possible consequences if you choose not to.

We do not make decisions solely based on automated decision-making.

What are your rights?

Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact us per email in case of any requests regarding this.

Right to portability: Whenever we process your personal data, by means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure: You have the right to erase any personal data processed by us at any time except for the following situations:

  • you have an ongoing matter with Wikkelhouse B.V. and / or Fiction Factory B.V.
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with Wikkelhouse B.V. and / or Fiction Factory B.V., regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • if you have made any purchase: We will keep your personal data in connection to your transaction for book-keeping purposes.

Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on  legitimate interest.

Your right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by following the instructions in any marketing e-mailing.

Right to restriction: You have the right to request that we restrict the process of your personal data under the following circumstances:

  • if you object to a processing based on our legitimate interest, we shall restrict all processing of such data pending the verification of the legitimate interest.
  • if you have claim that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated personnel to handle your requests in relation to your rights stated above. You can reach them at privacy@wikkelhouse.com.

Right to complain with a supervisory authority: 

If you consider Wikkelhouse B.V. and / or Fiction Factory B.V. to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:

The latest version of the Privacy Notice is always available on our website.

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Cookies

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognized by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before.

What are cookies used for?

Cookies do lots of different jobs, like helping us understand how our platform is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure information and advertising you see online is more relevant to you and your interests.

What types of cookies are used by wikkelhouse.com?

The types of cookies used on our platform can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories in the table below.

Strictly necessary cookies

These cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided.

Analytics cookies

These cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.

Functionality cookies

These cookies allow us to remember choices you make and tailor our platform to provide enhanced features and content to you. For example, these cookies can be used to remember your username, language choice or country selection, they can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customize.

Advertising cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see

an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information may be shared with other organizations such as advertising partners. This means after you have been to our platform you may see some advertisements about our services elsewhere on the Internet.

Social media cookies

In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our platform may contain tools or applications that are linked to third party social media service providers such as Facebook or Pinterest. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies.

How long will cookies stay on my browsing device?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

First and third-party cookies

“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our platform. You should check the third party’s website for more information about how they use cookies.

How to manage cookies from this platform

You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.

You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

How long do we save your data?

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

The website visitor acknowledges Wikkelhouse’s proprietary rights in respect of the IP and will refrain from using the (content of the) Website in any way, without prior written approval and the website visitor will at all times refrain from any conduct that could harm or otherwise negatively affect the IP Rights of Wikkelhouse.

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Website credits

Website design, drawings and animation by WSTNDRP. Technical realisation by Orgone Media.

Photography credits

Please use the following credit when publishing pictures of Wikkelhouse: photo credit @ Yvonne Witte.
Images may only be used after explicit, written approval by Wikkelhouse.